Frequently Asked Questions
Digital Downloads
What is a digital download and how does it work?
A digital download is a high-resolution file delivered instantly to your email after purchase. There's no physical product — you receive the artwork as a digital file that you can print on your own, either at home or through a professional printer. Once you download the file, it's yours to print as many times as you'd like for personal use.
What file formats and sizes do I receive?
Where can I print my digital download?
What paper should I use when printing?
Will the colors look the same when I print at home vs. professionally?
Can I resize the files or use them commercially?
Fine Art Prints
What is giclée printing?
Giclée is a fine art printing method that uses high-quality inkjet printers to produce museum-grade reproductions. The process uses archival pigment inks and specialized paper to create prints with exceptional color accuracy, detail, and longevity. It's the gold standard for art reproductions and what galleries and collectors rely on for lasting quality.
What does "archival matte paper" mean?
Do fine art prints come framed?
How long will my print last?
What sizes are fine art prints available in?
Orders & Policies
How long will my order take?
Digital downloads are delivered instantly to your email after purchase. Fine art prints are made to order and typically ship within 7-10 business days, plus shipping time. You'll receive a tracking number as soon as your order ships. Production times may be slightly longer during busy seasons, but we'll keep you updated if there are any delays.
Do you ship internationally?
What is your return policy?
Can I cancel or change my order after placing it?
What if my print arrives damaged?
Custom Work
Do you accept commissions or custom requests?
Occasionally. Custom work is handled on a case-by-case basis depending on the scope of the project and my current workload. If you're interested in commissioning an original piece or requesting a variation of an existing design, email katherine@rainey.studio with details about what you're looking for, your timeline, and your budget. I'll let you know if it's something I can take on.